Your Personal Growth Companion

Snubb App Support

We're here to help you on your self-growth journey. Below you'll find answers to common questions and support information.

Contact Information

Support Email

abhi@paperkites.co

Location

Calgary, Alberta, Canada

Response Time

24-48 hours

Frequently Asked Questions

Getting Started

What is Snubb?

Snubb is an AI-powered journaling and self-growth app that helps you set goals, get personalized daily tasks, reflect on emotions, and track meaningful progress.

How much does Snubb cost?

Snubb is completely free to use! All core features including goal setting, AI-powered tasks, journaling, and progress tracking are available at no cost.

What devices does Snubb support?

Snubb is currently available for iOS devices.

Using the App

How do I set up my first goal?

Open the app, tap "Create Goal," choose a category (like Mindset & Wellness), set your target date and daily time commitment. Our AI will then generate personalized tasks for you.

How many goals can I create?

You can create multiple goals and work on them simultaneously.

What are AI-powered tasks?

Based on your goals and past behavior, our AI generates 5 personalized tasks each day to help you make progress. Each task includes estimated duration and motivation points.

Is my journal private?

Yes, absolutely. Your journal entries and reflections are completely private and secure.

Tree Planting Program

How does the tree planting work?

For $59 USD, you can plant a real tree to help fight deforestation. We'll send you a photo and location of your tree once planted. This is our way of making a positive environmental impact together.

Is tree planting required?

No, tree planting is completely optional. All app features remain free whether you participate in tree planting or not.

Account & Data

How do I reset my progress?

Use the "Fresh Start" button in your profile settings. This allows you to reset all progress and start with new goals without any shame or pressure.

How do I delete my account?

Contact us at abhi@paperkites.co with your request to delete your account. We'll remove all your data within 48 hours.

What data do you collect?

We only collect the information you directly provide (goals, journal entries, task completions). We do not collect any additional personal data or share your information with third parties.

Where is my data stored?

Your data is securely stored in our database and never shared with anyone else. We use industry-standard security measures to protect your information.

Can I export my data?

Yes, contact us at abhi@paperkites.co to request a copy of your data.

Technical Support

The app isn't working properly. What should I do?

Try these steps: Close and restart the app, Check for app updates in the App Store, Restart your device. If issues persist, email us at abhi@paperkites.co

I lost my progress. Can you help?

Contact us immediately at abhi@paperkites.co. We'll help restore your data if possible.

Community Features

How do I share my progress?

Use the social feed to share wins and updates with fellow journeyers. You can engage through comments and likes in a supportive environment.

Can I connect with other users?

Yes! Discover users on similar journeys through our connection suggestions based on shared goals and interests.

Privacy & Security
  • • Your journal entries and personal reflections are completely private
  • • We do not sell, share, or distribute your personal information
  • • Data is stored securely and protected with industry-standard encryption
  • • You can request data deletion at any time
Technical Requirements
  • • iOS device
  • • Internet connection for AI features and community access
  • • Storage space for app installation
Terms of Service

By using Snubb, you agree to:

  • • Use the app for personal growth and positive purposes
  • • Respect other community members
  • • Not share inappropriate content in community features
  • • Understand that tree planting is a separate optional service
Refund Policy

App Usage:

Since Snubb is free, no refunds are applicable for app features.

Tree Planting:

Tree planting purchases are final. Once a tree is planted and documentation is provided, refunds cannot be processed as the environmental impact has already been made.

Need More Help?

Still have questions? We're here to help! Email us with "Snubb Support" in the subject line.

"Remember: You're not broken — you're becoming. We're here to support your growth journey every step of the way."

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